PRIVACY POLICY

Effective date: 21/09/2021
Last updated: 28/10/2025

1. Introduction

Welcome to Ride Across Portugal (“we”, “us”, or “our”). We respect your privacy and are committed to protecting your personal data.
This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit rideacrossportugal.com (the “Website”), in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Portuguese Data Protection Law (Lei n.º 58/2019).

By accessing or using our Website, you agree to the practices described herein.

2. Controller Information

Stream Plan Lda.
Registered office: Av. Duarte Pacheco, nº 19 – 6º Dto, 1070-100 Lisboa.
Email: info@streamplan.pt
Phone: +351 213 894 180
Tax ID (NIF): PT513381619

For any questions about this policy or to exercise your data rights, contact us at the above email.
If you believe your rights have been violated, you may file a complaint with the Comissão Nacional de Proteção de Dados (CNPD) – www.cnpd.pt.

3. Data We Collect

We may collect and process the following types of personal data:

3.1 Information you provide

  • Name, email, phone number, and booking information.
  • Billing or payment details (processed securely by third-party payment providers).
  • Preferences, feedback, and communications.
  • Any data you include when contacting us or filling in a form.

3.2 Automatically collected information

  • IP address, device type, browser, operating system.
  • Pages visited, date/time of visit, and referral URLs.
  • Cookie data (see Cookie Policy below).

3.3 Information from third parties

  • Payment or booking partners (e.g., Stripe, Booking.com, or Tour Operator).
  • Analytics and advertising partners (e.g., Google Analytics, Meta).

4. Purpose and Legal Basis of Processing

Purpose

Legal Basis

Responding to enquiries and processing bookings

Contract performance / legitimate interest

Managing event participation and communication

Contract performance

Sending newsletters or promotional offers

Consent

Analytics, website improvement, and user experience

Legitimate interest / consent for non-essential cookies

Legal, accounting, or compliance obligations

Legal obligation

5. Data Retention

We keep personal data only as long as necessary:

  • Booking and transaction data: up to 6 years (for tax/audit reasons).
  • Contact and enquiry data: up to 3 years after last interaction.
  • Analytics and cookie data: typically 14 months, unless anonymised earlier.
    After this period, data is securely deleted or anonymised.

6. Sharing of Data

We may share your data with:

  • Service providers: website hosting, analytics, payment processors, marketing platforms.
  • Legal authorities: where required by law.
  • Business partners: e.g., hotels, logistics, or event organisers necessary for your participation.

All partners are bound by confidentiality and GDPR-compliant contracts.

7. International Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards (e.g., Standard Contractual Clauses or adequacy decisions). You may request details of these safeguards via our contact email.

8. Your Rights

You have the following rights under GDPR:

  • Access to your data.
  • Rectification of inaccurate information.
  • Erasure (“right to be forgotten”).
  • Restriction of processing.
  • Data portability (receive a copy in machine-readable form).
  • Objection to processing (e.g., marketing).
  • Withdraw consent at any time.
  • Complaint to the CNPD.

To exercise your rights, contact: info@streamplan.pt

9. Security Measures

We use secure hosting, HTTPS encryption, firewalls, and limited access protocols to protect your data.
However, no online system is completely secure, and we cannot guarantee absolute protection.

10. Children’s Privacy

Our Website and events are not directed at children under 16. We do not knowingly collect data from minors. If we discover such data, we will delete it immediately.

11. Links to Other Websites

Our Website may link to third-party websites (e.g., sponsors or partners). We are not responsible for their privacy practices or content. Review their policies before providing personal data.

12. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a new “Last Updated” date.
Material changes may also be communicated by email or website notice.

13. Contact Information

For any privacy-related questions or requests:
📧 Email: info@streamplan.pt.
📍 Address: Av. Duarte Pacheco, nº 19 – 6º Dto, 1070-100 Lisboa.

 

COOKIE POLICY

Effective date: 21/09/2021
Last updated: 28/10/2025

1. What Are Cookies?

Cookies are small text files stored on your device when you visit our Website. They allow us to improve site functionality, measure performance, and personalize content.

Cookies can be:

  • Essential: Necessary for the website to function (e.g., security, login, form submissions).
  • Analytics: Help us understand how visitors use the site.
  • Marketing: Used to deliver ads or track engagement.
  • Preference: Remember your language or region settings.

2. Cookies We Use

Type

Provider

Purpose

Duration

Essential

rideacrossportugal.com

Site operation and security

Session

Analytics

Google Analytics

Understand traffic and usage

Up to 14 months

Marketing

Meta (Facebook Pixel)

Ad tracking and performance

Up to 3 months

Preferences

rideacrossportugal.com

Remember language settings

1 year

Note: exact cookie names and durations may vary; check via your browser settings.

3. How We Obtain Consent

When you first visit the Website, a cookie banner will appear explaining our use of cookies and giving you the option to:

  • Accept all cookies,
  • Reject non-essential cookies, or
  • Customize your preferences.

You can update or withdraw your consent at any time via the “Cookie Settings” link in the footer.

4. Managing Cookies

You can delete or block cookies via your browser settings.
For detailed guidance:

  • Chrome: https://support.google.com/chrome/answer/95647
  • Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
  • Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Please note that disabling certain cookies may affect website functionality.

5. Updates

We may update this Cookie Policy to reflect legal or operational changes. The new version will be posted on this page.

End of Privacy & Cookie Policy